What is Trendble’s return policy?

Trendble offers a 7-day return policy. Customers can request a return within 7 days of receiving the item, subject to eligibility conditions.

What items are eligible for return?

To be eligible for return, items must be in the same condition as received, unworn or unused, with original tags, packaging, and proof of purchase.

Are returns allowed if incorrect details were entered during checkout?

No, returns are not eligible if an incorrect pin code or mobile number was entered during the purchase.

Can I return an item if the size does not fit?

No, returns are not eligible if the ordered size does not fit. Customers are advised to check the Size Guide carefully before purchasing.

How long do I have to ship the item after return approval?

Once your return request is approved, you must ship the item back within 3–5 working days.

Who pays for return shipping costs?

If the return is due to a defective, damaged, or incorrect item received, Trendble will cover the return shipping cost. For returns due to personal preference, the customer is responsible for return shipping.

What proof is required for damaged or defective items?

Customers must provide photo or video evidence of the issue within 24 hours of delivery to approve returns for damaged, defective, or wrong items.

What happens if the returned item fails inspection?

All returned items are inspected. If an item shows signs of intentional damage, misuse, wear, or tampering, the return will be rejected. Customers will be responsible for reshipping costs if they want the item returned.

How are refunds processed?

Once the return is received and approved, prepaid order refunds are issued to the original payment method within 7 business days. COD order refunds are processed via bank transfer, UPI, or store credit as chosen by the customer.

How long does it take to receive a refund?

Refunds are processed within 7 business days after approval. Additional time may be required by banks or payment providers to reflect the amount.

What should I do if I haven’t received my refund?

If more than 10 business days have passed since your return was approved and you haven’t received your refund, please contact trendbleofficial@gmail.com.

Do you offer exchanges?

Trendble does not offer direct exchanges. Customers must return the original item and place a new order for a different size, color, or product.

How are replacements handled for damaged or incorrect items?

If a replacement is approved for a damaged or incorrect item, the replacement will be delivered within 7–10 days.

Refund policy

We want you to be completely happy with your purchase! 💖
If for any reason you’re not satisfied, here’s a quick overview of our easy return and refund process:

Returns

We have a 7-day return policy, which means you can request a return within 7 days of receiving your item.
To be eligible, your item must be:
- In the same condition that you received it.
- Unworn or unused, with original tags and packaging.
- Accompanied by the receipt or proof of purchase.
- There cannot be any return if you entered an incorrect pin code or mobile number during the purchase.
- Return is not eligible if the size ordered doesn’t fit. Please check our Size Guide before purchasing.

👉 To start a return, please contact us at trendbleofficial@gmail.com
⚠️ Items sent back without first requesting a return will not be accepted.

Once your return request is approved, you must ship the item back within 3–5 working days.

Return Shipping Costs

If the return is due to our error (defective, damaged, or wrong item received), we will cover the return shipping cost.
To approve such returns, customers must provide photo or video evidence of the issue within 24 hours of delivery.
All returned items are inspected. If the product shows intentional damage, misuse, or signs of wear/tampering, the return will be rejected, and the customer will be responsible for reshipping costs if they want the product back.
If the return is due to personal preference (wrong size, change of mind, etc.), the customer is responsible for the return shipping cost.

Damages & Issues

Please inspect your order upon delivery.
If the item is defective, damaged, or incorrect, contact us immediately so we can make it right.
Approved replacement will be delivered within 7-10 days.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.
If approved:
- Prepaid Orders: Refunds will be issued to your original payment method within 7 business days.
- Cash on Delivery (COD) Orders: Refunds will be processed via bank transfer, UPI, or store credit (as per your choice).

⚠️ Please note: It may take additional time for your bank or card provider to process the refund.

👉 If more than 10 business days have passed since we approved your return and you haven’t received your refund, please contact us at trendbleofficial@gmail.com

Exchanges

We currently do not offer direct exchanges.
If you need a different size, color, or item, please return the original product and place a new order.

Contact Us:

📧 Email

For all inquiries, please write to us at: trendbleofficial@gmail.com

🏢Head Office

Trendble Stores, Agartala, Tripura, India, 799014